Sleep Risk-Free

30-Night Sleep Trial

We know that sleeping in a showroom for 2 minutes doesn't tell you much. That's why we give you a full 30 nights to try any Softline mattress in the comfort of your own home, on your own bed frame, with your own pillows.

How It Works

Important: We recommend sleeping on the mattress for at least 14 nights before initiating a return, as your body needs time to adjust to proper orthopedic support — especially if you're switching from a spring or coir mattress.

10-Year Limited Warranty

Every Softline mattress is built to last. We stand behind our materials and craftsmanship with a 10-year limited warranty from the date of original purchase.

What Is Covered

• Visible indentation or body impression greater than 1 inch that occurs under normal use with a proper base/support.
• Physical flaws in the mattress that cause the foam material to split, crack, or deteriorate under normal usage.
• Manufacturing defects in the zipper assembly of the mattress cover.

What Is NOT Covered

• Normal increase in softness of the foam material — this is expected and does not affect pressure-relieving quality.
• Comfort preference changes beyond the 30-Night Trial period.
• Physical abuse or damage including burns, cuts, tears, liquid damage, or stains.
• Use of the mattress on an improper or unsupportive foundation (e.g., broken slats, floor without ventilation).
• Mattresses purchased from unauthorized sellers or resellers.

How to File a Claim

If you believe your mattress has a manufacturing defect covered under warranty, follow these steps: